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Zyxel Cyber Attack - 2.12.2016

We have received a higher than normal volume of calls following a Cyber-attack on Zyxel Routers. Customers internet connections are being affected as a result of this.


Rydal have obtained a fix for this issue and we will need to complete a firmware upgrade on any affected routers. If you have suffered an internet outage, please call our Support Team on 01733 511 116 opt 1 or


Please note that our Support Team are working on completing the firmware upgrade’s as quickly as possible and your understanding is appreciated at this time.

Kind regards

Fiona Forrester

Customer Service Manager 

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