We have received a higher than normal volume of calls following a Cyber-attack on Zyxel Routers. Customers internet connections are being affected as a result of this.
Rydal have obtained a fix for this issue and we will need to complete a firmware upgrade on any affected routers. If you have suffered an internet outage, please call our Support Team on 01733 511 116 opt 1 or email@example.com
Please note that our Support Team are working on completing the firmware upgrade’s as quickly as possible and your understanding is appreciated at this time.
Customer Service Manager